:root{--dg:#071F20;--ag:#7BBCA1;--pg:#E8F4EE;--cg:#2B5746;--tx:#333;--mut:#6b7c76;--bd:#d6e3dd;--bg:#f6f8f7}
*{box-sizing:border-box}
body{margin:0;font-family:'Open Sans',Arial,sans-serif;font-size:13px;color:var(--tx);background:var(--bg)}
a{color:var(--cg)}
.top{display:flex;align-items:center;gap:24px;background:var(--dg);color:#fff;padding:10px 20px}
.brand{display:flex;align-items:center;gap:10px}
.mark{width:34px;height:34px;border-radius:50%;background:var(--ag);color:var(--dg);display:grid;place-items:center;font-family:Marcellus,serif;font-weight:700}
.bname{font-family:Marcellus,serif;font-size:16px}.bsub{font-size:11px;color:var(--ag)}
.top nav{display:flex;gap:4px;flex:1}
.top nav a{color:#cfe3da;text-decoration:none;padding:6px 12px;border-radius:6px}
.top nav a.on,.top nav a:hover{background:rgba(123,188,161,.2);color:#fff}
.who{display:flex;gap:12px;align-items:center;font-size:12px}.who a{color:var(--ag)}
.pull{padding:6px 20px;font-size:12px;font-weight:600}
.pull.green{background:#e3f4ea;color:#1d5c3a}.pull.amber{background:#fff1cc;color:#7a5600}.pull.red{background:#fcd9d9;color:#8b0000}
main{padding:14px 20px}
.rules{background:#fff;border-left:4px solid var(--ag);padding:8px 12px;margin-bottom:10px;font-size:12.5px}
.toolbar{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin-bottom:10px}
.seg{display:flex;border:1px solid var(--bd);border-radius:7px;overflow:hidden}
.seg a{padding:6px 12px;text-decoration:none;background:#fff}.seg a.on{background:var(--dg);color:#fff}
.qlabel{font-family:Marcellus,serif;font-size:16px;color:var(--dg);margin-right:6px}
.chips{display:flex;flex-wrap:wrap;gap:4px}
.chip{border:1px solid var(--bd);background:#fff;border-radius:14px;padding:4px 10px;cursor:pointer;font:inherit}
.chip.on{background:var(--dg);color:#fff;border-color:var(--dg)}
input,select,textarea{font:inherit;padding:6px 8px;border:1px solid var(--bd);border-radius:6px;background:#fff}
#search{width:220px}.count{color:var(--mut);font-size:12px}
.btn{display:inline-block;border:1px solid var(--bd);background:#fff;border-radius:6px;padding:6px 12px;cursor:pointer;font:inherit;text-decoration:none;color:var(--tx)}
.btn:disabled{opacity:.45;cursor:not-allowed}
.btn.primary{background:var(--cg);color:#fff;border-color:var(--cg)}.btn.danger{background:#b3261e;color:#fff;border-color:#b3261e}
.btn.small{padding:4px 9px;font-size:12px}.btn.big{padding:12px 22px;font-size:15px}
.layout{display:flex;gap:12px;align-items:flex-start}
.tablewrap{flex:1;background:#fff;border:1px solid var(--bd);border-radius:8px;overflow:auto;max-height:calc(100vh - 190px)}
table{border-collapse:collapse;width:100%}
#grid th{position:sticky;top:0;background:var(--dg);color:#fff;text-align:left;padding:7px 8px;font-weight:600;cursor:pointer;white-space:nowrap;font-size:12px}
#grid td{padding:6px 8px;border-bottom:1px solid #eef2f0;white-space:nowrap}
#grid tbody tr{cursor:pointer}#grid tbody tr:hover{filter:brightness(.96)}#grid tr.sel{outline:2px solid var(--cg);outline-offset:-2px}
.nm{font-weight:600}.flag{display:inline-block;background:#b3261e;color:#fff;border-radius:50%;width:15px;height:15px;font-size:10px;text-align:center;line-height:15px}
.loading{padding:30px;text-align:center;color:var(--mut)}
/* stage colours (same as the Excel tracker) */
.st-not-due-yet{background:#f2f2f2;color:#808080}.st-attempt-1-made{background:#fff9db}.st-attempt-2-made{background:#fff2cc}
.st-attempt-3-made{background:#fce4d6}.st-no-response---letter-sent{background:#f4b183}.st-ar-booked{background:#ddebf7}
.st-ar-done{background:#c6efce}.st-refused-review,.st-not-paying-fee--no-service-agreement,.st-low-valuation,.st-left--transferred{background:#d9d9d9;color:#595959}
.st-complaint---escalate{background:#ff7c80;color:#7f0000;font-weight:700}.st-data-issue---escalate{background:#e4d3f0}
.pri,.pill{display:inline-block;border-radius:10px;padding:1px 8px;font-size:11px;font-weight:700}
.p-Overdue{background:#f8cbad;color:#9c0006}.p-Today{background:#ffd966;color:#7f6000}.p-Thisweek{background:#fff2cc;color:#7f6000}
.p-Escalate{background:#d9c3e9;color:#4b1d6b}.p-Notdue{background:#ededed;color:#666}.p-Later{background:var(--pg);color:var(--cg)}.p-Closed{background:#e5e5e5;color:#777}
.chip.on.p-work{background:var(--dg)}
.panel{width:430px;flex-shrink:0;background:#fff;border:1px solid var(--bd);border-radius:8px;max-height:calc(100vh - 190px);overflow:auto;position:sticky;top:10px}
.panel.hidden{display:none}
.ph{padding:14px 16px;position:relative;border-bottom:1px solid var(--bd)}
.ph h2{margin:0;font-family:Marcellus,serif;font-size:20px;color:var(--dg)}.ph .sub{font-size:12px;color:var(--mut);margin-top:2px}
.ph .x{position:absolute;right:10px;top:8px;border:0;background:none;font-size:22px;cursor:pointer;color:var(--mut)}
.stagebar{margin-top:8px}.nextact{margin-top:6px}
.pb{padding:10px 16px}
.contact{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:10px}.warn{color:#9c0006;font-size:12px}
.facts{display:grid;grid-template-columns:repeat(3,1fr);gap:6px;margin-bottom:8px}
.facts div{background:var(--pg);border-radius:6px;padding:6px 8px;font-size:11px;color:var(--mut)}.facts b{display:block;color:var(--dg);font-size:13px}
.iohint{background:#e8f0fb;border-radius:6px;padding:6px 8px;margin-bottom:6px;font-size:12px}
.flags{background:#fdecea;color:#8b0000;border-radius:6px;padding:6px 8px;margin-bottom:6px;font-size:12px}
section{margin-top:12px}section h3{font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--cg);margin:0 0 6px;border-bottom:2px solid var(--ag);padding-bottom:3px}
.atts{display:grid;grid-template-columns:1fr 1fr;gap:4px 12px;margin-bottom:8px}.atts .dv{font-weight:600}.edit{font-size:11px}
.logatt{background:var(--pg);border-radius:8px;padding:10px;display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.logatt .lbl{width:100%;font-weight:700;color:var(--dg)}.logatt label{display:flex;gap:4px;align-items:center;font-weight:600}.logatt .ne{font-weight:400;color:var(--mut)}
.orow{display:flex;flex-wrap:wrap;gap:6px;align-items:center;margin-bottom:6px}
#bComp{margin-top:6px}
.lastnote{background:#fafafa;border:1px solid #eee;border-radius:6px;padding:6px 8px;margin-bottom:6px;white-space:pre-wrap}
textarea{width:100%;margin-bottom:6px}
.hist{list-style:none;padding:0;margin:0;font-size:12px}.hist li{padding:3px 0;border-bottom:1px dashed #eee}.ts{color:var(--mut);font-size:11px}
.legacy{font-size:11.5px;color:#555;max-height:220px;overflow:auto;margin-top:6px}
.toast{position:fixed;bottom:18px;left:50%;transform:translateX(-50%);padding:10px 18px;border-radius:8px;font-weight:600;box-shadow:0 4px 16px rgba(0,0,0,.18);z-index:30;max-width:90vw}
.toast.good{background:#1d5c3a;color:#fff}.toast.bad{background:#b3261e;color:#fff}.toast.hidden{display:none}
.modal{position:fixed;inset:0;background:rgba(7,31,32,.45);display:grid;place-items:center;z-index:20}.modal.hidden{display:none}
.mbox{background:#fff;border-radius:10px;padding:18px 20px;width:min(520px,92vw)}.mbox h3{margin-top:0;font-family:Marcellus,serif}.mbox input{width:100%;margin-bottom:8px}
.mact{display:flex;justify-content:flex-end;gap:8px;margin-top:8px}.red{color:#b3261e}
.login{max-width:440px;margin:80px auto;background:#fff;border:1px solid var(--bd);border-radius:12px;padding:30px;text-align:center}
.login h1{font-family:Marcellus,serif;color:var(--dg)}.err{background:#fcd9d9;color:#8b0000;padding:8px;border-radius:6px;margin-bottom:12px}
.dev{margin-top:16px;display:flex;gap:6px;justify-content:center}.fine{font-size:11.5px;color:var(--mut)}
.ok{background:#e3f4ea;color:#1d5c3a;padding:8px;border-radius:6px;margin-bottom:10px}
.tiles{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:10px;margin-bottom:12px}
.tile{background:#fff;border:1px solid var(--bd);border-top:4px solid var(--ag);border-radius:8px;padding:10px 12px}
.tile .tv{font-family:Marcellus,serif;font-size:26px;color:var(--dg)}.tile .tl{font-size:11.5px;color:var(--mut)}
.tile.red{border-top-color:#d9534f}.tile.amber{border-top-color:#f0ad4e}.tile.purple{border-top-color:#8e6bb5}.tile.blue{border-top-color:#5b9bd5}.tile.green{border-top-color:#4caf50}
.cols{display:grid;grid-template-columns:3fr 2fr;gap:12px}
.card{background:#fff;border:1px solid var(--bd);border-radius:8px;padding:12px 14px;margin-bottom:12px;overflow:auto}.card.narrow{max-width:1000px}
.card h2{font-family:Marcellus,serif;color:var(--dg);margin:0 0 6px;font-size:18px}
.dt{font-size:12px}.dt th{background:var(--dg);color:#fff;padding:6px 8px;text-align:left;font-weight:600}.dt td{padding:5px 8px;border-bottom:1px solid #eef2f0}
.dt tr.team td{font-weight:700;background:var(--pg)}.dt tr.muted td{color:#aaa}
.uform{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:12px}
@media (max-width:1100px){.layout{flex-direction:column}.panel{width:100%;position:static}.cols{grid-template-columns:1fr}}

.who-tag{display:inline-block;color:#fff;border-radius:10px;padding:1px 8px;font-size:11px;font-weight:700}
.hist .who-tag{margin:0 4px}

/* phone and narrow screens: the list scrolls inside its box, the page itself never spills sideways */
.tablewrap{min-width:0;max-width:100%}
@media (max-width:1100px){.layout{align-items:stretch}.tablewrap{width:100%}}
@media (max-width:700px){.top{flex-wrap:wrap;gap:8px;padding:8px 12px}.top nav{order:3;flex-basis:100%;overflow-x:auto}.who{flex-wrap:wrap}main{padding:10px}#search{width:100%}.facts{grid-template-columns:1fr 1fr}}

.logatt .helpers{width:100%;display:flex;gap:6px;flex-wrap:wrap}
.mbox textarea{width:100%;font-size:12.5px}

/* patch8: work tabs */
.chip.b-call{border-color:#e0a800}.chip.b-call.on{background:#7a5600;border-color:#7a5600}
.chip.b-louis{border-color:#8e6bb5}.chip.b-louis.on{background:#4b1d6b;border-color:#4b1d6b}
.bkhelp{width:100%;font-size:12px;color:var(--mut)}
.ago{font-size:11px;color:var(--mut)}
.st-in-progress-in-io{background:#eef6f1;color:#2B5746}
.ph .contact{margin-top:10px;margin-bottom:0}